Refund and Returns Policy

How to get your personalized custom embroidery?

Upload Your Clear, Front-Facing Photos.We will confirm image details with you via chat or email within 48 hours. elements you’d like to stand out in your photo — such as a palm tree or footprints on the sand are very important to us. We digitize your custom image into an embroidery pattern and create machine-readable files using embroidery software, preserving your precious memories in every stitch.As this process requires extensive manual computer work, we cannot accept returns after the pattern is finalized.

Return Policy

Please note that all personalized embroidery is custom-made. A great deal of time and effort goes into each unique piece, so refunds and returns will not be accepted for custom-made items. Thank you for your understanding and support.

Order Cancellation Policy

You need to confirm the draft of the personalized embroidery pattern before payment. And you may cancel the custom order before making payment.

You may cancel the custom order before making payment. After you make payment, order cancellations and refunds will no longer be accepted.

We sincerely appreciate your understanding.

Order Change Policy

If you need to modify your order, please email us within 24 hours of placing the order. We cannot accommodate any changes after this period.

Policy for Non-Custom Products

For non-custom items, we accept returns for quality defects within 7 working days upon receipt.